OoO En ce début d'après-midi ensoleillé du dimanche 27 février 2011, vers 15:33, Josselin Mouette <joss@debian.org> disait : > You seem to forget the very reason bug reports are here. Their point is > not to offer a service to our users - if you want that, you’ll need paid > support. Bug reports are here to help improving the distribution. > Now, maintainers receive a lot of bug reports, and have limited time to > spare on Debian. Given the choice between: > 1. packaging a new upstream release that fixes a lot of bugs; > 2. fixing a nicely reported bug with a reproducible and > well-identified cause; > 3. investigating a dubious bug report that seems to be triggered by > a broken user configuration; > only masochistic maintainers will spend time on #3 when they can help a > lot more users on #1 and #2. It’s not that it’s easier (I remember > spending entire days on single bugs), but it’s more useful. > Now, if you spend enough time investigating to be able to tell, at the > very least, “this is a bug in library foo which is reproducible by doing > bar”, your report might go from #3 to #2 and get fixed. The last message of Dmitry points to the culprit (use of Tahoma font). This seems a valid bug. I have added this instruction to my gtkrc but did not succeed to reproduce the bug (I get the black screen but it is not expanding). Maybe there is something else to add (using KDE?). We don't know if Sandro succeeded to reproduce this bug after the Dmitry provided additional info because he just closed the bug. In my opinion, Sandro should have left the bug open with its "unreproducible" tag. The bug is not solved and should not have been closed. It would have been nice to reevaluate the "unreproducible" tag with the help of the additional input from the reporter. Some users don't bother to help the maintainer and we have here a user which is willing to debug the problem. This seems a bad idea to just close its bug without interacting with him. -- BOFH excuse #306: CPU-angle has to be adjusted because of vibrations coming from the nearby road
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