Re: Forwarding bugs upstream
Ansgar Burchardt writes ("Re: Forwarding bugs upstream"):
> Ubuntu has a team (Bug Squad) that tries to triage incoming bug
> reports, including forwarding them upstream when applicable.
> I don't know how successful this is, but if it has success, then maybe
> we could try to recruit volunteers for a similar team in Debian as well?
> This should of course include mentoring them a bit as well.
Ubuntu on the whole has more of a problem with large numbers of
poor-quality bug reports than Debian, but there are certainly serious
problems in some parts of Debian that less-skilled triagers will be
able to help with.
Overall I think the Ubuntu approach was helpful while I was there.
Perhaps some people who have more substantial current involvement with
Ubuntu can comment in more detail.
What I saw was that less-skilled triagers have a tendency to:
* make more mistakes than a maintainer will
* overall, between them, have more effort than maintainers so
it can be difficult to correct these mistakes
* copy each other in a way that can make undesirable memes
and particular undesirable behaviours spread and then be
very hard to stamp out
* apply fixed rules to situations rather than trying to rely on
judgement (and anyway their judgement might be poor) which
in the worst case can make them seem robotic
* apply approaches out of their appropriate context - eg
aggressively triage bugs for packages which don't have a bug
flood problem or interfere with bugs filed by developers
* behave as if bug reports are a bad thing and the idea is to
close as many as possible (the opposite problem from
the other common meme which is that bug reports are a good thing
and we should try to get users to file as many as possible)
I think many of these things could be dealt with by better education
and mentoring, if we could find some people to do that mentoring and
oversight of bug-squad style triagers.
Debian would also have the problem that Debian maintainers are
generally a lot more "prickly" than Ubuntu maintainers. Ubuntu tries
very hard to be approachable; this has advantages and disadvantages
but in the context of a "bug squad" Debian will also have the risk
that bug squad members will get flamed and thus discouraged over small