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Re: teaching users how to submit good bug reports

On Thu, Jul 22, 2010 at 4:28 PM, Ian Jackson
<ijackson@chiark.greenend.org.uk> wrote:
> Stefano Zacchiroli writes ("teaching users how to submit good bug reports"):
>>    So, point 2: are we *advertising* reportbug enough to our users?
>>    In particular, I'm thinking about advertising in "push mode" rather
>>    then in "pull mode".
> This approach, trying to make it easier to report bugs, supposes that
> most (or even a substantial fraction) of the bugs in deployed Debian
> systems, as experienced by users, are there because no-one has yet
> reported that bug.
> I don't think that's true at all.  Looking at the bugs which are
> outstanding in Debian in general, and my own experience, it seems to
> me that the main reason for the presence of most bugs is lack of
> available effort for fixing them.  The obvious conclusion is that if
> we increase the number of bugs submitted we will divert effort from
> bug fixing to triage.
> I think that people who want Debian to deal better with bug reports
> from a wider audience should work on improving the available triage
> effort (both in quantity and quality!), and the available fixing
> effort.
> When popular and high-profile end-user-oriented packages have low
> numbers of outstanding bugs, it will be time to think about how we can
> get more reports so that we can further improve the quality.
Automated backtrace ala unbuntu will really ease the debian maintener job.


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