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Re: How to make Debian more attractive for users, was: Re: The number of popcon.debian.org-submissions is falling

On Thu, Jul 22, 2010 at 11:35 AM, Josselin Mouette <joss@debian.org> wrote:
> Le jeudi 22 juillet 2010 à 11:08 +0200, Bastien ROUCARIES a écrit :
>> Support of debian is excellent but we are less user friendly than
>> ubuntu. For isntance the bug sytem could be made simplier for joe
>> simpler user, using an http interface than reportbug-ng (what should
>> be installed by default for your desktop user) or even mail. I think
>> having a simple bug report form and wizard  will really help your
>> user.
> We already have too many bug reports. What good would it do to have
> more?

The problem is joe simple user find one package that does not work,
it seatrch on the web how to report bug, does not find, does not
report it, and switch to unbuntu. BTW I check unbuntu bug number and
even if the quality is lower they are often really helpful.
Particularly, the core dump automatic generated bug report, with
backtrace automacally created from debug repositionnery that really
help maintener even is joe simple user is clueless (and for medium
level user it improve the bug reporting and allow to trace hard to
reproduce bug)


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