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Bug#527557: general: should have a help tracker for each package

Package: general
Severity: wishlist

Just an idea.

Currently, when I am using a new package, or if I have queries
regarding the new package, my friends are upstream and the web.
Usually, not much authentic information.

I am requesting a tracker kind approach for each package.
It could be very similar to Debian BTS. When a user has some query
regarding a package, she cannot file a bug report directly unless she's
sure that it is a bug (and not an odd behavior).

I have a query regarding fdm. Then probably I could just file a "help
report" against fdm. It'd go to the same package maintainer.
Most of the times, the package maintainer would be one of the best
person to give helping instructions about queries against any package.

We already have mailing lists, forums et cetera. So why this approach.
Well, when the user has a package, and has some query, asking her to
subscribe to the mailing list (upstream or distrib's) is not really the
very best help.

This definitely would be an extra add-on to the maintainers and there
will be high chances of users asking questions without RTFMing. For
that, we could make the Debian Policy that the "Debian HTS - Debian Help
Tracking System", will in no way relate to release schedule or quality
of the Debian distribution.

I hope my english is play and understandable.


-- System Information:
Debian Release: squeeze/sid
  APT prefers testing
  APT policy: (990, 'testing'), (500, 'unstable'), (1, 'experimental')
Architecture: i386 (i686)

Kernel: Linux 2.6.29-1-686 (SMP w/1 CPU core)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

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