On Mon, Dec 20, 2004 at 08:47:45AM -0800, Thomas Bushnell BSG wrote: > Ian Wienand <ianw@gelato.unsw.edu.au> writes: > > > So say I've found a bug in Nautilus that exists in upstream. Gnome > > has a well maintained bugzilla where I can file the bug. Do I then > > file a Debian bug pointing to the Gnome bugzilla report? I do I file > > a Debian bug and point the Gnome Bugzilla report to it. Or do I just > > file a Debian bug and hope the maintiner files one upstream? > > In my opinion, best practice is to file a Debian bug, and rely on the > Debian maintainer to file an upstream bug. I agree that this is a good practice. Unfortunately, you can't necessarily count on the Debian maintainer (even a good maintainer) to deal with the bug on your behalf. I always handle upstream bugs on behalf of my customers for my packages, but as a project we seem to have some internal disagreements on this subject and no solid policy besides. For instance, in the past, more than one of my upstream bugs filed on Debian packages have been "lost" when otherwise "good" maintainers decided that they didn't have time to deal with upstream's request for information on a given bug. In my case, I wasn't subscribed to the bug (figuring the maintainer was on top of it) and I didn't even know that upstream had asked for more information (which I could have easily provided). In effect, I received worse customer service by filing the Debian bug than if I had just gone to upstream's Bugzilla and filed it there. Bottom line: if you file a bug against a Debian package that you know is an upstream bug, and you care about the bug, you had better come to an understanding with the maintainer about who is responsible for what. KEN -- Kenneth J. Pronovici <pronovic@debian.org>
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