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Re: Ignoring the truth or Hiding problems?

Steve Langasek <vorlon@debian.org> writes:

> I've gotten replies from various buildd maintainers on occasion in reply to
> requeue requests, etc.  The feedback is nice to have when it happens and I
> appreciate their effort in replying, but I'm not stuck on it so log as the
> work gets done.  FWIW, the s390 buildd admin (Gerhard Tonn is the official
> contact @buildd.debian.org) tends to be among the quickest to address
> requeue issues in my experience, but I don't think he's ever acked my
> emails about these -- there's definitely no correlation between email
> acknowledgements and fixed packages.
> -- 
> Steve Langasek
> postmodern programmer

So at least some of the aliases work which basicaly makes the "they
are ignoring mails" problem more likely. The problem also isn't with
getting action instead of a reply but with getting neither action nor
reply, at least none visible.

The problem becomes worse with packages left in state building for
weeks instead of setting them to failed or dep-wait or at least adding
a comment 'buildd screwup, rebuilding when fixed' or the like. Without
those state changes maintainers can't track what is hapening and can
become impatient when there is no reason for it.

I'm happy to hear Gerhard Tonn is responsible for the mail aliases,
you are the first to mention that. I think I will mail him about
adding an automatic "mail recieved" reply like the BTS has.


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