Re: How do we encourage bug reports?
One thing for developers to do is to make sure that you respond NICELY
to bug reports. I have reported bugs and have had responses from
developers that were downright nasty about it...
While that doesn't bother me a whole lot, since I know what is going
on (most of the time <g), it would be a very large reason for new
users to not submit bug reports.
Thomas Koenig <firstname.lastname@example.org> writes:
> How do we encourage users to submit more bug reports when something
> goes wrong?
> I've encountered bugs which made me sure that a lot of people,
> especially new users, must have stumbled across them, but didn't report
> them. They probably just gave up (after all, people who normally use
> Microsoft products don't expect that anybody cares for bugs).
> What can be done? I'd suggest putting the support addresses
> (mailing list, web pages) prominently into the installation routines,
> and possibly even into the MOTD.
> What else?
> Thomas Koenig, Thomas.Koenig@ciw.uni-karlsruhe.de, email@example.com.
> The joy of engineering is to find a straight line on a double
> logarithmic diagram.
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John Goerzen | Running Debian GNU/Linux (www.debian.org)
Custom Programming |
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