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Re: end up with black screen and non-functional keyboard.



On Wednesday 19 April 2006 10:56, Geert Stappers wrote:
> I do feel simpathy for Ales Dolecek and all other users that
> end up with black screen and non-functional keyboard.

So do I.

> I think that telling them, that they should contact their video
> hardware manufacture for support, will be a good thing.

No we are certainly not going to do that. We've already had this 
discussion.

> And reassign the BR to xdebconfigurator.

Why? AFAIK that package is not used during installation. I will talk to 
gravity about what to do with installation reports with X installation.

> Another good thing would be telling the user to install again
> and not install the desktop software (to avoid the autostart of X.org
> ).

No, that seems stupid to me. Better to tell him how to boot into Single 
user mode so he can fix the configuration problems or disable the display 
manager. Why reinstall a system that has nothing fundamentally wrong with 
it?

There is plenty documentation available on how to deal with X problems.
And if users want help with that, they can turn to any user list or IRC 
channel they like.

For d-i, we already have insufficient manpower to deal with real d-i 
related issues and reports to also take on the responsibility for X 
installation.

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