Hello Frans, Thanks for your feedback! On Wed, 2004-04-07 at 21:57, Frans Pop wrote: > If you're going to use complete newbies for testing, I think you should be > fair and provide them with relevant information that is freely available. > > At least provide them with a version of the manual which _does_ explain about > scrolling and the sequence of the installation, common problems and how to > solve them. The manual is not a usability solution. Neither is a troubleshooting section that solves problems caused by bad interaction design. I eliminated the need for the manual and the troubleshooting section by ensuring that the hardware was suitable for d-i beta 3 (that there were no funny drivers required and that the hardware discovery worked). I was testing d-i, not a manual. Had the interface been good enough, the user could have installed the system without problems. > Currently the manual is only publicly available online in HTML, but I can > provide you with a pdf if you mail me privately. Does the PDF contain the same data as in the SVN repository? If so, I already built the PDF. > Also I think you should use the netinst CD installation method and not the > floppy based one for inexperienced users. They will probably buy a CD-set for > installation as it is by far the easiest method to get an installation set. My plan is to test the netinst CD installation later. I hope I can find enough test users and *time* :) > You could even help improve the manual by also providing a usability report on > that ;-) I'll see if I can fit in a few test cases where I give the user a printed installation manual in addition to the installation media and see how that affects the results. Cheers, -- Fabian Fagerholm <fabbe@paniq.net>
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