Re: Tux CDs unreliable
Dear Mr. Burton,
When you paid, you paid via PayPal. Therefore PayPal billed your credit
card, not us. We issued a PayPal refund and PayPal will reimburse your card.
You may or may not need to log into your PayPal account to finalize this.
Sometimes they give you the option of receiving a check or having the funds
deposited into your bank account instead.
Our policy is stated on our web site. Front page, as well as FAQ.
Best regards,
Karl
TuxCDs.com
----- Original Message -----
From: "Burton Britt D DLVA" <BurtonBD@NSWC.NAVY.MIL>
To: "Burton Britt D DLVA" <BurtonBD@NSWC.NAVY.MIL>; "'Tux CDs'"
<sales@tuxcds.com>; "'Richard Atterer'" <deb-cd@list02.atterer.net>
Cc: <debian-www@lists.debian.org>; <debian-cd@lists.debian.org>
Sent: Wednesday, September 25, 2002 1:32 PM
Subject: RE: Tux CDs unreliable
Hi Richard,
Just FYI, I just checked my Credit Card Balance, and no payment has been
received.
Britt D. Burton...
-----Original Message-----
From: Burton Britt D DLVA
Sent: Wednesday, September 25, 2002 2:29 PM
To: 'Tux CDs'; Burton Britt D DLVA; 'Richard Atterer'
Cc: debian-www@lists.debian.org; debian-cd@lists.debian.org
Subject: RE: Tux CDs unreliable
Hi Tux Cd's,
Okay, I am happy that I get my $26 or so dollars back, but why did you not
reply to any of my emails?
Of course after the first no reply passed, they were of an angry nature, but
had you simply replied I would have been much less angry. Another idea might
be to state this 'policy' of yours on your website along with shipping info,
in such a place that people can read it prior to paying.
Britt D. Burton...
P.S.
Thanks Richard Atterer!
-----Original Message-----
From: Tux CDs [mailto:sales@tuxcds.com]
Sent: Wednesday, September 25, 2002 2:11 PM
To: Burton Britt D DLVA; 'Richard Atterer'
Cc: debian-www@lists.debian.org; debian-cd@lists.debian.org
Subject: Re: Tux CDs unreliable
Dear Mr. Burton & Mr. Atterer,
Our records indicate that this order was processed. It should have been
received. It was ordered with USPS First Class Mail, and is therefor
untracable. Our policy indicates we are not responsible for lost/stolen
mail. However, in this case we are making an exception. Mr. Burton's credit
card was issued a refund for the full amount yesterday.
It is our goal to make our customers happy. We have hundreds of very
satisfied customers. Orders that we receive will ship same day if received
before 1:00PM CST (M-F). We stand behind our quality products and fast
shipping. If you do not receive your order fast, it's free. In effect today,
if your order is not shipped same day, it is free. (Please see our web site
for details)
If anyone has any other concerns, please let me know.
Best regards,
Karl
TuxCDs.com
----- Original Message -----
From: "Burton Britt D DLVA" <BurtonBD@NSWC.NAVY.MIL>
To: "'Richard Atterer'" <deb-cd@list02.atterer.net>; "Burton Britt D DLVA"
<BurtonBD@NSWC.NAVY.MIL>; <sales@tuxcds.com>
Cc: <debian-www@lists.debian.org>; <debian-cd@lists.debian.org>
Sent: Wednesday, September 25, 2002 12:51 PM
Subject: RE: Tux CDs unreliable
Hi Richard,
Thanks for your reply... though 'unreliable' is not the term I would use to
describe theft. Or is it fraud? Offering an item for sale, receiving cash
for the item, then not shipping the item and keeping the cash. I call it
thievery, though I am betting it contains fraud as well.
Britt D. Burton...
-----Original Message-----
From: Richard Atterer [mailto:deb-cd@list02.atterer.net]
Sent: Tuesday, September 24, 2002 3:27 PM
To: Burton Britt D DLVA; sales@tuxcds.com
Cc: debian-www@lists.debian.org; debian-cd@lists.debian.org
Subject: Tux CDs unreliable
Hello Tux CDs,
this is already the third complaint about you in a quite short time.
What is your comment on the problems that people have ordering Debian
CDs from you? Note that we may have to remove you from our vendors
list if you continue to be unreliable.
On Tue, Sep 24, 2002 at 11:33:01AM -0400, Burton Britt D DLVA wrote:
> Okay, so maybe you are the wrong people to contact, but I couldn't
> find the right people on your website.
Sorry, debian-cd@lists would be the correct place to complain. I'll
update the website to mention this.
> I ordered two copies of debian (M68K and PPC) from TuxCDs back in
> July, have emailed em and emailed em (no other means of contact
> available) and to date have not received my cd's... oh, but they did
> happily charge my credit card.
[snip:-]
>
> Britt D. Burton...
Cheers,
Richard
--
__ _
|_) /| Richard Atterer | CS student at the Technische | GnuPG key:
| \/¯| http://atterer.net | Universität München, Germany | 0x888354F7
¯ '` ¯
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