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Re: New Dell Inspiron 15 3000 Series 3511 sound problem on Debian 11 Stable





On Sat, Feb 11, 2023 at 11:00 AM Anssi Saari <as@sci.fi> wrote:
Default User <hunguponcontent@gmail.com> writes:

> BTW,
> sudo apt show firmware-sof-signed
> shows firmware-sof-signed as installed for both Debian Live 11.0
> and Debian Live 11.6. :

OK, next step is to run

sudo dmesg | grep -i audio

in a terminal to see if there's any problem loading the driver or
firmware and what other messages there might be. And run aplay -l, does
that list any sound device?



Here is the output of sudo dmesg | grep -i audio:

[    0.160240] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[    7.598040] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    7.673391] snd_hda_codec_generic hdaudioC0D0: autoconfig for Generic: line_outs=1 (0x2c/0x0/0x0/0x0/0x0) type:speaker
[    7.673393] snd_hda_codec_generic hdaudioC0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    7.673394] snd_hda_codec_generic hdaudioC0D0:    hp_outs=1 (0x24/0x0/0x0/0x0/0x0)
[    7.673395] snd_hda_codec_generic hdaudioC0D0:    mono: mono_out=0x0
[    7.673396] snd_hda_codec_generic hdaudioC0D0:    inputs:
[14777.998904] Modules linked in: ctr ccm nls_ascii nls_cp437 vfat fat ext4 mbcache jbd2 ses enclosure scsi_transport_sas rfcomm cmac algif_hash algif_skcipher af_alg bnep x86_pkg_temp_thermal intel_powerclamp coretemp rtw88_8821ce btusb kvm_intel rtw88_8821c btrtl rtw88_pci btbcm rtw88_core btintel bluetooth kvm mac80211 jitterentropy_rng dell_laptop intel_rapl_msr irqbypass mei_hdcp cfg80211 drbg intel_cstate intel_uncore ansi_cprng dell_wmi dell_smbios ecdh_generic efi_pstore iTCO_wdt pcspkr serio_raw dcdbas rfkill intel_pmc_bxt ecc dell_wmi_descriptor sg libarc4 wmi_bmof joydev iTCO_vendor_support crc16 watchdog ee1004 hid_multitouch snd_sof_pci snd_sof_intel_byt snd_sof_intel_ipc snd_sof_intel_hda_common snd_sof_xtensa_dsp snd_sof snd_sof_intel_hda snd_hda_codec_hdmi snd_soc_hdac_hda snd_hda_ext_core snd_hda_codec_generic snd_soc_acpi_intel_match snd_soc_acpi ledtrig_audio snd_hda_intel snd_intel_dspcfg soundwire_intel soc_button_array int3403_thermal soundwire_generic_allocation

And here is the output of aplay -l:

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: Generic Analog [Generic Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 12: HDMI 6 [HDMI 6]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 13: HDMI 7 [HDMI 7]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 14: HDMI 8 [HDMI 8]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 15: HDMI 9 [HDMI 9]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 16: HDMI 10 [HDMI 10]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Not sure if that is any help. I don't know how to interpret that; maybe someone else can see
something informative there.

BTW, the sound DOES work fine using an Ubuntu 22.4.1 (LTS) "live" install disk, in "live" mode.
I *could* run the same two commands previously mentioned, while running the Ubuntu 22.4.1 (LTS) "live" install disk, perhaps to compare the output from the Debian 11.6 "live" session.

I did try using alsamixer, but using F6 to choose "default", which shows both card and chip as "PulseAudio" and then F5 to "show all controls", did nothing. Both the Master and Capture controls were set to 100. Below the Master scale, it showed "OO" (not muted). Below the Capture scale, it did not have a similar "block" to show either "OO" or "MM" (muted).

Using F6 to choose "0 HDA Intel PCH", which shows card as "HDA Intel PCH" and chip as "Cirrus Logic Generic", then F5 to "show all controls", also did nothing. The "PCM" control was set to 100. The "PCM" control scale did not have a "block" to show either "OO" or "MM" (muted). Also visible were entries for "S/PDIF, then "S/PDIF 1", "S/PDIF 2" and so on through "S/PDIF 10" , all of which had a "block" showing "OO", but no "scale". And, when selected with F6, the "HDA Intel PCH" choice showed, after hitting F5, the message "This sound device does not have any capture controls."

I then (again) installed pavucontrol 4.0-2 by:
"sudo apt install pavucontrol".

Then I tried the Pulse Audio Volume Control GUI. No luck.
Under the "Configuration" menu, "Profile" drop-down menu", all "Digital" choices were marked as "unavailable". The three "analog" choices and "off" all produce no sound.

What is this, 2023 or 2003?

Anyway, thanks for the suggestions regarding computer hardware.








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