Re: A suggestion to multiply your users
On Tuesday, March 09, 2021 04:05:38 PM Brett Pierce wrote:
> Hi.
>
> Really looking forward to trying out this tool.
Are you talking about Debian?
> Only... even though I've
> been on computers since late 1980s but I'm not a geek - but not entirely
> stupid either. Your website is really intimidating and confusing.
... and debian.org?
> It's
> very geeky to me, which means to many others as well. I was able to find
> that there are two versions (at least) - one to use with Gimp, the other to
> use without it (I already use an old photoshop version CS3.) I'm on your
> download page for standalone. I can't find where to download. The page is,
> like your site, confusing. There are lots of individual bits and pieces to
> download - but seriously they sound like extras. But it's not clear. I'm
> struggling to download, to know what to do. I'm from outside your
> world, all those different terms are not my language. My mind just says...
> no idea what this is or whether I need it.
>
> Can I suggest you get a straight-talking non-geek who knows nothing about
> your software and give them several scenarios (eg, A. You want to edit raw
> files for your photos. You want to download this to do it. B. You want to
> edit raw files but you already have an image editor like photoshop) and no
> help and watch them figure it out? No help, no tips. Get their feedback. On
> the basis of how simple or not it is for them, redesign your site in Plain
> English, decluttered, clear instructions for the basics in big headings,
> and separate the more geeky stuff into sections with clear headings that
> help people like me to ignore it unless I am looking for a, b or c? Two
> levels - clear obvious instructions and information for those who just want
> to get started. Level two - lots of detailed choices and options for people
> who know what they're looking for.
>
> I'll go back to trying to work out how to download. I'm sure I'll solve it,
> but it should be brain dead obvious.
> Your software is precisely what I'm after - looking forward to trying it
> out. I spent the time here writing this to support what you're doing.
>
> Thanks,
> Brett
> ᐧ
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