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A suggestion to multiply your users



Hi.

Really looking forward to trying out this tool. Only... even though I've been on computers since late 1980s but I'm not a geek - but not entirely stupid either. Your website is really intimidating and confusing.  It's very geeky to me, which means to many others as well. I was able to find that there are two versions (at least) - one to use with Gimp, the other to use without it (I already use an old photoshop version CS3.) I'm on your download page for standalone. I can't find where to download. The page is, like your site, confusing. There are lots of individual bits and pieces to download - but seriously they sound like extras. But it's not clear. I'm struggling to download, to know what to do. I'm from outside your world, all those different terms are not my language. My mind just says... no idea what this is or whether I need it. 

Can I suggest you get a straight-talking non-geek who knows nothing about your software and give them several scenarios (eg, A. You want to edit raw files for your photos. You want to download this to do it. B. You want to edit raw files but you already have an image editor like photoshop) and no help and watch them figure it out? No help, no tips. Get their feedback. On the basis of how simple or not it is for them, redesign your site in Plain English, decluttered, clear instructions for the basics in big headings, and separate the more geeky stuff into sections with clear headings that help people like me to ignore it unless I am looking for a, b or c? Two levels - clear obvious instructions and information for those who just want to get started. Level two - lots of detailed choices and options for people who know what they're looking for.

I'll go back to trying to work out how to download. I'm sure I'll solve it, but it should be brain dead obvious. 
Your software is precisely what I'm after - looking forward to trying it out. I spent the time here writing this to support what you're doing. 

Thanks,
Brett

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