RE: Kindly provide me complaint number

[calllog <calllog@epsonindia.in>]

Greetings from Epson!

We acknowledge your concern and regret for the inconvenience caused.

We would like to inform you that, we have registered your complaint.  The Job Request Number for your reference is “ INC1005366720”.

EASC NAME :JR SERVICES

CONTACT PERSON:Mr. Jairam Sahu

CONTACT NO:6200556971



You can log on to https://customer.epson.co.in/customer/repair.do#/IN   to track your complaint status .

Thanks & Regards,
Epson Help Desk
Check your Repair Status On-Line  @  https://customer.epson.co.in/customer/repair.do#/IN

________________________________________
From: PritRanjan Jha [pritranjanjha@gmail.com]
Sent: Thursday, October 11, 2018 11:49 AM
To: calllog
Cc: service@eid.epson.co.in; Linux Purchase; bosslinux; bossblr@cdac.in; bosslinux-kolkata@cdac.in; bosslinux-tvm@cdac.in; boss-hyd@cdac.in; bosshelp@mail.nic.in; support@linux-india.org; debian-user@lists.debian.org
Subject: Kindly provide me complaint number

Reference: Communication over Facebook messenger.

Dear Epson, I am sick and suffering from cold and cough. So I cannot
communicate with you over Phone. Kindly provide me complaint number or
link to re-register my complain.
Regards,
Prit Ranjan Jha.

On 10/5/18, PritRanjan Jha <pritranjanjha@gmail.com> wrote:
> 1) Operating System detail: Linux boss 3.16.0-4-amd64 #1 SMP Debian
> 3.16.7-ckt20-1+deb8u3 (2016-01-17) x86_64 GNU/Linux
> 2) Printer detail: Epson L380, Serial No. X2Q5465167, EAN-13:
> 8906049012214, Product No.: C11CF43504, Purchased on 4th June 2018 at
> Rupee 10250 from Kundan Computer, Mahanth Sah Chowk, Sitamarhi.
> 3) Software downloaded and installed:1)
> epson-inkjet-printer-201601w_1.0.0-1lsb3.2_amd64.deb (2)
> epson-printer-utility_1.0.2-1lsb3.2_amd64.deb (3)
> imagescan-bundle-debian-8-1.3.35.x64.deb
> 4)Problem: Scanner and Copy-Print functions are working While the
> printing function is not working and print is coming blank
> 5) Support provided by Epson and Constraints: Visit made by Epson
> representative on 4th Oct 2018. He found Printer Ok and asked to use
> Window 7. I don't have money to buy window products. Links provided by
> customer care on Facebook messenger is not helping
>
> Kindly help me.
> Thanks and Regards,
> Prit Ranjan Jha-9525706202, 8434519346
>


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