Re: weird problem with one mail account in Thunderbird....ISP or what ?

[Frank <debianlist@videotron.ca>]

On 05/28/2015 10:06 PM, David Christensen wrote:
> On 05/27/2015 06:06 PM, Frank wrote:
> > I access all my mail through Thunderbird using IMAP. It has always been
> > flawless until yesterday.
////snip///
> > When I went into Thunderbird at mid-day one of my accounts with my
> > ISP Videotron.ca registered a logon failure..despite the fact nothing
> > had changed.

> > It seems I can't convince them the problem is at their end....or
> > perhaps something else is going on here ?
>
> The burden of proof is on the accuser.  Send an e-mail message to
> Videotron.ca via your primary Videotron.ca e-mail account, outline the
> problem and Videotron.ca's response, and demand that Videotron.ca
> provide evidence, in writing, of your computer doing suspicious or known
> bad things.  If Videotron.ca does, post it here, and you and the list
> can work to confirm/ isolate the problem(s) and fix your computer.  If
> not, Videotron.ca is wasting your time.
>
>
>
>
> David

   Just what I did today. Unfortunately the only way to reach them via
email is through their web-interface..but we'll see what they say...if 
anything. They are not known for customer service :)

Frank

>