I access all my mail through Thunderbird using IMAP. It has always been
flawless until yesterday.
When I went into Thunderbird at mid-day one of my accounts with my
ISP Videotron.ca registered a logon failure..despite the fact nothing
had changed.
They keep changing my password through their facilities...and
when I run Thunderbird with the new password it connects fine.
But if I close Thunderbird and go back in, the old "cannot logon to
IMAP" is back.
Three separate calls to support at Videotron resulted in them
eventually claiming (on the third call) that my system had been
compromised. I told them that was unlikely as I am not running
Windows. He then spoke with their "security" department who said
it was possible the system had been compromised...that Linux and
Mac are subject to root-kits and "other" viruses.
I have checked (with chkrootkit) and as far as it is concerned,
there is nothing wrong.
The strange thing is this: I have 3 separate mail accounts with
Videotron...but only the main one (which is under my name) is
giving this trouble. This one which I use for this list is fine
as is a second less important account.
It seems I can't convince them the problem is at their end....or
perhaps something else is going on here ?