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Re: Knowledge based solution package?



On Tuesday 13 Nov 2012, Nelson Green wrote:

> Good morning,

>

> Many years ago I worked as a support engineer for a large IT firm. We had a

> proprietary knowledge based system for maintaining a database of problems

> and solutions. It was a fairly simple system that allowed one to

> categorise the subsystem the problem applied to, a problem title, a

> solution text area, and a keyword search function. Is there a package

> within the Debian repositories that offers similar functionality? I've

> looked, but my choice of keywords is not finding anything that sounds like

> what we want.

>

> TIA!

You could try Trac. It also integrates with svn or git, and with Mylyn

in Eclipse should that be your IDE of choice.

 

David

 


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