Re: help to choose right printer to buy
On Wed, 27 Jul 2011 09:52:57 -0400
Dan Ritter <dsr@tao.merseine.nu> wrote:
> On Wed, Jul 27, 2011 at 12:43:06AM +0000, Juan R. de Silva wrote:
> > On Tue, 26 Jul 2011 17:13:34 -0400, Michael Checca wrote:
> >
> > > Again, Brother support is horrible. I wouldn't expect them to be
> > > engineers, but to at least have heard of Linux and know that is a kernel
> > > not an OS :)
> >
> > After I made a post, I phoned Samsung support, just out of curiosity.
> > As normal, I faced up a girl from the 1st line support. Yes, she was not
> > an engineer. But she firmly new what Linux is, she was well aware of the
> > existence of different distributions, their versions, and the difference
> > between 32/64 bit environments. She even was able to locate for me
> > another printer that officially states Debian 6.01 supported. Though it
> > was in no use for me.
> >
> > The difference between Brother and Samsung customer support was
> > impressive even on this level. I might be wrong, but after such
> > experience I would expect to find the same difference on the upper as
> > well.
> >
> > Shame on Brother. I guess this takes their puppy out of my list. Not that
> > I really needed their support (except drivers) or counted on it. But I
> > get suspicious about quality of the printer itself now. This is how it
> > works. :-)
>
> I'll just say that I've purchased quite a few Brother lasers,
> and they are:
>
> - very Linux compatible if you access them over ethernet
>
> - very reliable -- comparable to the better years of HP
>
> - generally inexpensive, both in the beginning and for
> consumables like toner.
>
> - and I've never dealt with their support at all.
>
> -dsr-
>
>
yep - brothers have worked well for me too.
Brian
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