Re: (OT) suggestion on terse wording of "IT Helpdesk"
On 2010年05月25日 15:48, Camaleón wrote:
> Hard to tell as you are not providing many details :-)
Perhaps culture difference does play a role in this. Thanks to wide use
of cyrus-imapd and gmail among local technicians, I took it self-evident
that the plus symbol in an email address is a tag to trigger processing
rule, thus the following email address:
Zhang Weiwu the support engineer of Office IT services of ICD SS <zhangweiwu+it_helpdesk.icd_ss@realss.com>
would trigger processing rule on the server to categorize the email to it_helpdesk request and to categorize it under customer company "icd_ss". When I leave the post, others can easily get all my previous communication context by looking at helpdesk support requests of icd_css. It also makes it easy for a colleague to search other colleagues' email in regarding to helpdesk, since, such emails do not have much privacy concern and are made available for all colleagues. Those emails who might have privacy concern is without plus and tags.
I am sorry for thinking +tag use in email address is self-evident, seems I triggered more off-topic discussions. All other replies in the thread assume I use plus symbol for some fancy reasons. For example, Stan Hoeppner thought the email address is designed to be readable, duplicating the use of DisplayName. Camaleón thought the long email address is used to convey information to my recipient instead of for the recipient to convey information to me, thus he suggested Organization MIME field.
One may argue we could simply use email address like
it_helpdesk.icd_css@realss.com, but the personnel's name also need to be
there for a different workflow related reason too long to address here.
I think I will just take <zhangweiwu+aid.ice_ss@realss.com> ...
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