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Re: More acroread printing problems

John A. Sullivan III wrote:

> On Wed, 2010-05-05 at 16:41 -0400, John A. Sullivan III wrote:
>> Hello, all.  With the appreciate help from this list, we finally learned
>> we needed to install Acrobat Reader version 9.3.2 from unstable into our
>> Lenny systems in order for Acrobat to see our CUPS printers.  However we
>> are still having problems printing anything other than letter size jobs.
>> It looks like acroread is creating an lpr command using the -o
>> PageRegion and setting that option incorrectly.  For example, in one
>> case we saw -o PageSize=11x17 -p PageRegion=Letter which printed the
>> 11x17 print job on letter sized paper.  On a plotter we saw -o
>> PageSize=24x36 -p PageRegion=A4 which resulted in the plotter rejecting

you have to use sizes supported by the plotter, no?

>> the job as an invalid page size.  Bypassing the Acroread print command
>> by using a Custom printer and sending the job to KPrinter works so this
>> seems to be a clear bug in how Acrobat is reading the PPD file and
>> creating the print command.

KPrinter or gnome printer have their own rendering engines to translate to
printer language (as far as I know).

>> Has anyone else encountered this problem? Is there a workaround? If not,
>> I suppose I'll need to figure out how one reports bugs for acroread to
>> Adobe.  Thanks - John

I had a lot of headache years ago. We finally upgraded the firmmemory on one
of the printers that was printing junk in certain cases. It took about 2
weeks to find out and a lot of paper. Luckily we had 3 from the same model
and we noticed on the other 2 one and the same document was printed fine
but on the 3rd one it was failing. That much on commercial software...

> Oops! typing a little too fast.  That's appreciated help and the
> PageRegion is preceded by -o and not -p - John

I'm not sure that the AcroReader on the client knows the PPD on the server.
Did you install on both the same ppd? I'm also not sure that it is using it
at all to create the printable. I think it's the cups server that can not
prepare the printable for the printer.

You can try using the ppds from the plotters manufacturer. This was very
useful approach in many cases.

Also I would try printing the same document from Adobe on Windows or Mac.


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