Re: Filing bug reports in Debian (was Re: Debian Stole My Name!)
On Sun, Oct 12, 2008 at 17:44:08 -0400, Hal Vaughan wrote:
> On Sunday 12 October 2008, Florian Kulzer wrote:
> > On Sun, Oct 12, 2008 at 13:56:57 -0400, Hal Vaughan wrote:
[...]
> > > With that in mind, notice that nothing said in those posts is at
> > > all helpful.
[ snip: quotes from the bug report and from manpages ]
> And when I went through my initial setup with my issue (which involved a
> funky Adaptec card) I followed a HOW-TO written up so I could see what
> was going on. Remember Daniel's point that devs are only human? Guess
> what? So are end users. If I read every man page in detail on every
> program or conf file I use, I'd still be reading. I'd have never
> gotten anywhere. You know that as well as I. Have you read the full
> details in each man page you use? Have you ever had to just follow a
> HOWTO or something similar and make sure it works and move on? If so,
> you know what I mean. If not -- well, I seriously doubt anyone here
> thinks we all can read EACH man page or each conf file in entirety.
I only wanted to point out that there is a direct logical line from the
replies to your bug report to the relevant documentation. Therefore I
think that your complaints about not receiving any help at all with your
problem are unjustified.
[...]
> Which, when I filed the bug, made me wonder, "Did he READ what I said?
> He's telling me what Grub does, but he's NOT addressing the issue of
> the file being overwritten."
Your reaction to his initial reply does not seem to be on the BTS; there
are some snippets that he quotes in this next mail, but I have no way to
know how much is missing and what was said in these missing parts.
AFAICT from what is on the BTS, you had an acute problem (to find out
what triggers update-grub so that you can avoid that in the future), and
a wishlist-level suggestion (that update-grub and/or the kernel postinst
script and/or the documentation should be more verbose about what
happens by default when a stock kernel is upgraded). He helped you with
your problem and was not interested in dealing any further with the
wishlist item. That seems fair enough to me, seeing that there was no
indication that a system with the default menu.lst (or with a menu.lst
customized according to the inline comments) would be experiencing any
problems. You cannot expect a developer to bend over backwards for a
wishlist issue, especially one that has been filed against the wrong
package.
[...]
> That he dwelt on the info in the remarks in the file and
> avoided the issue that the file was overwritten without warning made me
> wonder if he had even gotten my point.
He pointed you to the kernel development list as a possible venue for
bringing up suggestions about the user interface of the installation
scripts, so it seems to me that he got your point.
[...]
> Or are you so intent on saying, "We, the DDs, are blameless and
> everything is perfect, and YOU are wrong" that you don't see that
> point?
I am not a Debian developer and I have never pretended to be one. I am a
Debian user and I speak for no one but myself. I am merely expressing my
personal opinion about the only case that is accessible to me for
looking into your claims about the reception of your bug reports by
developers.
--
Regards, | http://users.icfo.es/Florian.Kulzer
Florian |
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