On Sat, Nov 25, 2006 at 01:48:49PM -0500, hendrik@topoi.pooq.com wrote: > > That's the main thing I looked for when I sought an ISP -- I call their > tech support and find out if they choke when I mention I run Linux and > ask them what drivers or kernel modules I need to use their cable modem. > If they don't choke and talk to me in like language I know they're OK. > Agreed. > I settled on dsl.ca as my ISP. Every time they are taken over ny a > bigger organisation I get to worry for a while. Currently, I believe > they're called magma.ca, and seem to be aprt of primus. > That is why I chose Speakeasy. For a long time I lived in an area where the did not have DSL service available. That really annoyed me as I had to settle for the local monopoly carrier for DSL. Speakeasy is great, they support Linux (in fact their shell server and, IIRC, the web and ftp cluster, run Debian). When I call with an issue (which is seldom) I am rarely on hold for more than 30 seconds and the first line tech support person knows what ping, traceroute and ifconfig all mean. The best example I have of their tech support was when I convinced my church to move its hosting from some third-rate mass hosting provider to Speakeasy (this was in conjunction with getting DSL service to the church and school building). I moved the web content over to Speakeasy's web cluster. Whenever I tried to bring up the page, I got a 500 server error. I called their tech support, explained what I thought the problem was (mod_rewrite rules). While the first tech I spoke to did not know what mod_rewrite was, she at least know what Apache was and the I was talking about the apache configuration. She said she would pass the information on to someone else. A couple of hours later, I got an email that the ticket had been closed. One of their web developers had looked at the .htaccess file and modified it for me. Something I had hacked in there to work with the previous hosting provider was not compatible with Speakeasy's Apache configuration. Regards, -Roberto -- Roberto C. Sanchez http://people.connexer.com/~roberto http://www.connexer.com
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