Re: printer recommendations
On Thu, Jul 27, 2006 at 03:11:27PM -0500, Russell L. Harris wrote:
> I phoned HP and was told that I could not speak with a technician,
> because no technicians were assigned to non-supported printers such as
> the HP5. And without authorization from a technician, the customer is
> not authorized to return a toner cartridge, even if you purchased it the
> day before.
>
> I asked to speak with a customer service representative, but was told
> that there was no one at all -- in all of the HP empire -- who could
> help me, once support for a printer has been discontinued.
>
> So, once a HP printer is discontinued, the customer has no recourse
> whatsoever if a genuine HP toner cartridge is defective, unless the
> office supply store is willing to provide an exchange or refund.
Write to Ed Foster at the Gripe Line. Watch HP back down.
--
Carl Fink nitpicking@nitpicking.com
Read my blog at nitpickingblog.blogspot.com. Reviews! Observations!
Stupid mistakes you can correct!
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