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Yes,
I have used Panda Anti-virus software for
several years now and had paid for two more that will Never be used! Why?
Because their otherwise excellent programs were impossible to reconcile with
Windows XP, to which I recently upgraded, and because of their robotic treatment
of their loyal clients, I have disconnected from Panda with ill
feelings. I was not even allowed credit for the two years of paid service
that will now never be used.
Their system of handling customers has been
insufferable in that I have often been placed on hold (long distance, mind you)
for up to 1 1/2 hours. The difficulties have always been assigned to those
companies with whom the Panda software was in conflict. Not once was an
offer made to resolve these conflicts, but only the assurance that their best
people were working on it.
What I have observed is that Panda software
(Both Platinum and Titanium) block everything. Unfortunately, I was
blocked from sending out e-mails from MS Outlook, I could not establish, but
with great difficulty, a 1394 Fire connection network to another computer and
the Windows XP Firewall. Several hundred hours were spent from January this year
until mid-September in a vain attempt to adjust the various conflicting programs
so that Panda could work. Finally, Panda's Technical unit informed me that
I would have to disconnect not only the Windows XP Firewall, but also remove
completely any other purchased spyware or adware detection programs and any
traces of competitive programs that might still be resident in the
Registry. This was the last straw and my attempts to resolve any
differences were without success.
I am not pleased with the Panda inability to
take responsibility for Panda caused difficulties and their non-consideration of
their customers. The Software is powerful but...
Without Panda onboard my network, Outlook
and compatibility with Windows Firewall, Antivirus security and updates are in
excellent order and without situations. My faith in Panda was ill-founded
and a serious mistake. I consider they have betrayed the trust placed in
this company.
Regrettably,
Wm Stanley
COB, NCMGA
May you flourish & prosper,
Wm
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