RE: Unknown Exception (technical_support@musicmatch.com)

[techsupp@musicmatch.com]

Hello,

Thank you for contacting the Musicmatch Technical Support Department. This is an automatic reply.  We respond to all emails in the order in which they are received.  For this reason, please do not resubmit your technical support request unless specifically instructed to do so. 

The average response time is currently under 24 hours.

Registered Musicmatch Jukebox Plus customers receive priority technical support.  To verify that you are a registered Musicmatch Jukebox Plus user, click the Help menu within the software then select "About Musicmatch Jukebox".  At the bottom of the "About Musicmatch Jukebox" window, you should see your Upgrade Key.  If you see the word "unregistered" in the Upgrade key field, you are currently using Musicmatch Jukebox Basic.  Also, at the top of the "About Musicmatch Jukebox" window, you will find the version number.  To purchase Musicmatch Jukebox Plus, click the Help menu within Musicmatch Jukebox Basic, select "Registration" then select "Purchase".  If you prefer, you can purchase directly from our web site:

http://www.musicmatch.com


To prevent unnecessary delays, please make sure you are using the most up-to-date version of Musicmatch Jukebox.  To check for any new releases, first make sure you are connected to the Internet then do the following:

 - Open Musicmatch Jukebox
 - Click the Options menu
 - Select "Update Software"
 - Select the option to "Update Software to latest release"
 - Click the "Continue" button

This will perform a quick update check.  If a newer version of Musicmatch Jukebox is found, the software will be updated and restarted.

You may be able to find the answers to your questions much faster at any of the various locations:

For FAQ's, interactive tutorials and usage instructions starting with the basics all the way through advanced topics, point your Internet browser to the following web page:

http://www.musicmatch.com/info/user_guide/

The Musicmatch searchable Knowledge Base:
http://www.musicmatch.com/form/support/

Another good source of information about Musicmatch Jukebox features and functionality is Musicmatch Jukebox Help.  You can view the help documentation by clicking the "Help" menu within the software and selecting "Musicmatch Jukebox Help" from the popup menu. 


To change or cancel a Musicmatch MX subscription trial or renewal, use the following URL to login to your account management web page:

http://www.musicmatch.com/acctmgmt/


We look forward to assisting you and thank you for your patience and support!


Best Regards,
Musicmatch Technical Support

Note! The reply to your request will contain a unique support tracking number, please include this number in any emails.
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