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pon does nothing when run by users

All my users are in groups dip and dialout. They've relogged in. Now when users run "pon demand-wvdial" pppd starts, but the modem doesn't DO anything. When root runs the same command, busy modem dialing ensues.

Similarly, when poff is run as user, and pon had been called previously by root, it complains thusly:
/usr/bin/poff: /bin/kill failed. None stopped.

-rwxr-xr-x root root /bin/kill
-rwsr-xr-- root dip  /usr/sbin/pppd

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