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RE: How should we handle people who can not unsubscribe?



I suggest the 'unsubscribe failed' email includes the url of the web form.
Also maybe a note on the form and/or the email to explain the voluntary
status of debian to drum it home yet again.

However, I'm not surprised this guy acted so childishly considering approx
300 emails/day for a week that he didn't want entering his inbox.

Still, he just didn't seem to be able to help himself and his attitude
wasn't gaining him friends...

Lesson learned I think.

Colin Ellis
Solution City Ltd
http://www.solution-city.com


-----Original Message-----
From: Hall Stevenson [mailto:hallstevenson@mindspring.com]
Sent: 28 March 2003 13:25
To: Debian User List
Subject: Re: How should we handle people who can not unsubscribe?


At 04:04 AM 3/28/2003 -0800, Osamu Aoki wrote:
>Hi list,
>
>On Fri, Mar 28, 2003 at 01:51:36AM -0800, Paul Johnson wrote:
> > Spam complaints are only valid when it's unsolicited commercial
>...
> > Help us help you by following through with your calls for help.
> > Bitching and complaining loudly without trying anything expecting us
> > to change something we can't even after it's been explained to you as
> > such constitutes harassment in most jurisdictions.  Watch yourself.
>
>Paul, you are right :-)
>
>But this kind of incidents are repeated so many times and I am sick.
>It is waiste of time for the real subscribers.

It would help if the listmaster was someone who actually *read* this list.
Yes, I realize that there are instructions in every message that gets
posted how to do it, BUT OBVIOUSLY PEOPLE DON'T READ IT !!

Hall


--
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with a subject of "unsubscribe". Trouble? Contact
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