Re: Server Questions (fwd)
On 26 Feb 1998 john@dhh.gt.org wrote:
: Nathan E Norman writes:
: > Oh, and before I forget ... I heard there is a company providing phone
: > support for Debian Linux. If this is true, who is it? What are the
: > rates? I work for a corporation that is becoming comfortable with the
: > idea of Linux, but wants tech support available.
:
: Oliver Elphick writes:
: > Bruce was trying to start something, but I've heard nothing for a while.
:
: I emailed him about it when he first mentioned it and received no reply.
: I've seen no mention since, so I assume it is dead. Is anyone else
: interested in such a thing?
:
: > I wouldn't want to do telephone support, considering the time
: > difference...
:
: I wouldn't mind, as long I didn't get too many 3AM calls.
Well, ok ...
The thing is, I doubt we'd ever place a support call. The other
sysadmin and myself don't know everything, but we do know how to rtfm
and use search engines. We also are more than pleased by the level of
support found on this list and elsewhere. However ... my boss wants to
have "someone we can call for support when it doesn't work". This
person, persons, or company would preferably have some sort of
documentation as to who they are and why we ought to pay them when we
call them. (Not that we ever would, mind you).
I hope this makes sense. I want to use Debian. I'm comfortable with
it. The boss is comfortable with contracted tech support (he grew up in
the IBM world). So, to use Debian, I need support. That's corporate
thinking.
--
Nathan Norman
MidcoNet - 410 South Phillips Avenue - Sioux Falls, SD 57104
phone: (605) 334-4454 fax: (605) 335-1173
mailto://finn@midco.net http://www.midco.net
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