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Bonus Point Error



Acct. # 626286836
 
I just sent an e-mail to customer service on your regular web sight, so I don't know if it was received or not. So I'll try to write this complaint again.
 
For months my acct. showed that I had 34 bonus points. I purchased 4 books in the month of October, 2003 & paid for all of them with one check on November 20, 2003. You received the check on November 25, 2003. The item #'s are: 92-0788,  07-3612,  37-4217,  70-1166. My last two order forms show that I now have 44 bonus points & I think I should have 54. Each one of those books earned 5 points, that totals 20 more points. 34 plus 20 equals 54 points. If this is incorrect, please explain why.
 
Thank you,
Kathleen Laidley

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