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Acct. # 626286836
I just sent an e-mail to customer service on your
regular web sight, so I don't know if it was received or not. So I'll try to
write this complaint again.
For months my acct. showed that I had 34 bonus
points. I purchased 4 books in the month of October, 2003 & paid for all of
them with one check on November 20, 2003. You received the check on
November 25, 2003. The item #'s are: 92-0788, 07-3612,
37-4217, 70-1166. My last two order forms show that I now have 44 bonus
points & I think I should have 54. Each one of those books earned 5 points,
that totals 20 more points. 34 plus 20 equals 54 points. If this is incorrect,
please explain why.
Thank you,
Kathleen Laidley
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