Re: Dealing with ITS abuse
On Saturday, April 06, 2013 19:55:08, Filipus Klutiero wrote:
> Hi Chris,
> thanks for being faithful to our project and bringing up this topic :-S
> Chris Knadle wrote:
> > From the point of view of the bug reporter, the message the DD has sent
> > (whether intended or not) is "I'm not even going to dignify this with a
> > response. *click* " It's not /only/ this rudeness that's the problem,
> > though; the bug reporter has now been handed a puzzle of "convice the
> > expert", where the expert needed to be convicned seemingly isn't willing
> > to spend any effort in communicating, but the bug reporter does. This
> > kind of thing therefore promotes either conflict or the bug reporter
> > walking away in disgust, /either/ result of which is detrimental. I
> > thus personally consider this to be the first step into "the path of the
> > Dark Side".
> > If we could come up with a reasonable way of handling this particular
> > problem, it would be greatly appreciated. Do you think emailing
> > email@example.com is a good way of dealing with this?
> It's not a /good/ way in absolute terms, but it's pretty much the only
> way for now, so I guess it's currently the best way (see
> https://lists.debian.org/debian-project/2011/11/msg00030.html ).
Uh... I don't understand. The above suggestions avoiding private email
aliases; I'm not sure I understand where this fits the "rudeness issues" I've
had in the BTS -- the bug reports where it happened are public.
Maybe you can give me a better idea what you're trying to refer to. ;-)
I'm not sure I understand what you're not sure to understand... but I'll
try to rephrase.
You were asking whether contacting firstname.lastname@example.org is a good way
of dealing with ITS abuse. Officially, reporting such abuse currently
has to be done that way. As there is a single way, it's (relatively) as
much a good way of dealing with problems as a bad way.
In absolute terms, contacting email@example.com is not a good way of
dealing with any problem, as firstname.lastname@example.org is - as indicated in
https://lists.debian.org/debian-project/2011/11/msg00030.html - a
private email alias, with little chance of solving the issue. If that
doesn't work, you can escalate the issue to project leadership as a last
resort... but you'll also hit a private email alias there.
I entirely agree that the solution should be public, but that doesn't
mean there will be a public solution. Having any solution would already
be more than I expect.
Have faith, and you may succeed.