On Thursday 01 July 2004 17.19, ronald diener wrote: > I want to register a complaint against a Debian distributor - in the > harshest language I know. AACDS sent me a copy of Linux 2.1 with a > shop-worn copy of the O'Reilly volume on Debian, with a few other > scraps of miscellaneous information about Debian and Debian GNU/Linux > - in a beat-up box that looks to be old and used. I am unable to get > in touch with this outfit to get my money back. I will try one other > vendor, then quit this nonsense. Debian, the project, and SPI, the non-profit legal body behind it, do not distribute boxed versions of Debian GNU/Linux for themselves. The list of vendors is entirely for the benefit of those vendors. So, if some vendors behave badly - and in your case, that really sounds quite bad, it certainly is in the interest of the Debian project to unlist that vendor from the Debian web pages. A google search (aacds site:debian.org) didn't turn up anything else about this vendor. Do you know other people who bought Debian from this shop? Also: after you have contacted them, you should probably contact this list again and tell how they reacted. Greetings -- vbi (note: I do not speak in any official capacity for the Debian project) -- The content of this message may or may not reflect the opinion of me, my employer, my girlfriend, my cat or anybody else, regardless of the fact whether such an employer, girlfriend, cat, or anybody else exists. I (or my employer, girlfriend, cat or whoever) disclaim any legal obligations resulting from the above message. You, as the reader of this message, may or may not have the permission to redistribute this message as a whole or in parts, verbatim or in modified form, or to distribute any message at all.