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Bug#771378: marked as done (cups: Can't print to CD with Epson XP-820)



Your message dated Sun, 30 Nov 2014 18:57:39 +0000
with message-id <30112014181649.548de12a6f5e@desktop.copernicus.demon.co.uk>
and subject line Re: Bug#771378: cups: Can't print to CD with Epson XP-820
has caused the Debian Bug report #771378,
regarding cups: Can't print to CD with Epson XP-820
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org
immediately.)


-- 
771378: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=771378
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message ---
Package: cups
Version: 1.7.5-7
Severity: normal

Dear Maintainer,

*** Reporter, please consider answering these questions, where appropriate ***

   * What led up to the situation?
After having good experiences with the Epson R-320 printers for many years, I purchased
an Epson XP-820. Both printers had the ability to print to CD, which I consider important.
Unfortunately, while the R-320 had no problems handling CDs, I can't get the XP-820 to
print to them.

   * What exactly did you do (or not do) that was effective (or ineffective)?
After initially selecting CD/DVD as the output media for a print job and having it fail,
I then tried setting CD/DVD as the default output media. I also tried using the Print on CD
option on the printer's control panel.

   * What was the outcome of this action?
Selecting CD/DVD for a print job results in the CD print tray being ejected by the 
printer. The printer then asks me to insert a single sheet of paper. If I push the tray
back in, it just gives me an error message.

If I try to set the default output medium through CUPS, I get an error because there are
no CD/DVD media sizes defined. I simply can't do it.

When I try to set the Print on CD option on the printer control panel, it asks me to insert
a memory card.

   * What outcome did you expect instead?
I want the printer to print on CDs like my now defunct R-320 used to.


*** End of the template - remove these template lines ***


-- System Information:
Debian Release: jessie/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 3.16.0-4-amd64 (SMP w/6 CPU cores)
Locale: LANG=en_CA.UTF-8, LC_CTYPE=en_CA.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages cups depends on:
ii  cups-client            1.7.5-7
ii  cups-common            1.7.5-7
ii  cups-core-drivers      1.7.5-7
ii  cups-daemon            1.7.5-7
ii  cups-filters           1.0.61-2
ii  cups-ppdc              1.7.5-7
ii  cups-server-common     1.7.5-7
ii  debconf [debconf-2.0]  1.5.53
ii  ghostscript            9.06~dfsg-1.1+b1
ii  libavahi-client3       0.6.31-4+b1
ii  libavahi-common3       0.6.31-4+b1
ii  libc-bin               2.19-13
ii  libc6                  2.19-13
ii  libcups2               1.7.5-7
ii  libcupscgi1            1.7.5-7
ii  libcupsimage2          1.7.5-7
ii  libcupsmime1           1.7.5-7
ii  libcupsppdc1           1.7.5-7
ii  libgcc1                1:4.9.1-19
ii  libstdc++6             4.9.1-19
ii  libusb-1.0-0           2:1.0.19-1
ii  lsb-base               4.1+Debian13+nmu1
ii  poppler-utils          0.26.5-2
ii  procps                 2:3.3.9-8

Versions of packages cups recommends:
ii  avahi-daemon                     0.6.31-4+b1
ii  colord                           1.2.1-1+b1
ii  cups-filters [ghostscript-cups]  1.0.61-2
ii  printer-driver-gutenprint        5.2.10-3

Versions of packages cups suggests:
ii  cups-bsd                                   1.7.5-7
pn  cups-pdf                                   <none>
ii  foomatic-db-compressed-ppds [foomatic-db]  20141016-1
ii  hplip                                      3.14.6-1+b2
ii  printer-driver-hpcups                      3.14.6-1+b2
ii  smbclient                                  2:4.1.13+dfsg-2
ii  udev                                       215-6

-- debconf information:
  cupsys/backend: lpd, socket, usb, snmp, dnssd
  cupsys/raw-print: true

--- End Message ---
--- Begin Message ---
reassign 771378 printer-driver-escpr
thanks




On Sat 29 Nov 2014 at 23:42:32 -0500, Mailer Daemon wrote:

> There are two CD/DVD options. One is called CD/DVD-Standard. The
> other is called CD/DVD Premium Surface-Standard.
> 
> With the current driver, I seem to be able to able to set either one
> as the default Media Type. However there is no option for CD/DVD
> Media Size.
> 
> With the driver that I previously had installed, I had the same
> Media Size problem but CUPS wouldn't let me select a CD/DVD Media
> Type because there was no compatible media size. The latest driver
> from Epson removes the sanity check but still doesn't print to
> CD/DVD. When I try, it asks me to load a single sheet from the rear
> then ejects the CD tray and the tray that supports it, lowers the
> control panel etc..
> 
> Basically it doesn't work.
> 
> Looking at the ppd, I note that it contains the lines:
> *MediaType CDDVD_HIGH/CD<2F>DVD-Standard: "<</HWResolution[360
> 360]>>setpagedevice"
> *MediaType CDDVDHIGH_HIGH/CD<2F>DVD Premium Surface-Standard:
> "<</HWResolution[360 360]>>setpagedevice"
> 
> but there are no *PageSize lines corresponding to CD/DVD media. I
> also don't see any *InputSlot for the CD tray but that could be
> because the CD/DVD tray sits on top of Cassette 1 (upper cassette).
> 
> There are also no *PageRegion or *ImageableArea lines for optical
> media. However there are several *UIConstraints lines that mention
> CD/DVD.
> 
> I can guess at what some of the lines are saying, but it's been
> decades since I looked at Postscript from a programming standpoint.

The Paper Source menu has 'Auto Select', 'Cassette 1', 'Cassette 2' and
'Rear Paper Feed Slot' as options. You can print to the medium loaded in
that source. 'CD/DVD Tray' is not offered as an option; therefore you
cannot print to CD/DVD.

I reckon that insofar that this is by design the only bug is one of
enhancement (wishlist). The R320 uses a Gutenprint driver which handles
CD printing; it would be interesting to know whether Epson have plans to
provide similar functionality. You may want to pursue this if you
consider another bug report desirable.

Printing to CD from the control panel appears to be the way to go. This
does not involve cups or printer-driver-escpr.

On this basis I am closing the bug report.

Cheers,

Brian.

--- End Message ---

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