Bug#710297: cups: server-error-internal-error encountered when setting up new printer (Dell 5130cdn color laser)
retitle 710297 cups: server-error-internal-error encountered when setting up new printer (Dell C3760dn color laser)
On Wed 29 May 2013 at 12:30:40 -0400, Wirawan Purwanto wrote:
Helo Wirawan. Thank you for your report.
> In Debian 7 stable with the provided cups (1.5.3-5) I tried to add a new
> printer with external PPD file. The printer is: Dell C3760DN color laser
> printer, and I used the PPD given by Dell.
> The driver (PPD actually) was obtained from
> I converted the RPM to DEB with alien. Installed it, and tried to set up the
> printer using the GTK GUI (system-config-printer command). I then specified the
> PPD location manually in the dialog titled "Choose Driver". But when I clicked
> "Apply" in the "Describe Printer", an error message shows up with this error:
> CUPS server error
> There was an error during the CUPS operation: 'server-error-internal-error'.
> I increased the log level to 'debug2' in /etc/cups/cupsd.conf and I found this
> portion surrounding the error message in /var/log/cups/error_log:
> d [29/May/2013:11:59:33 -0400] cupsdAddPrinter("dellcolor")
> d [29/May/2013:11:59:33 -0400] cupsdAddPrinter: Adding dellcolor to Printers
> I [29/May/2013:11:59:33 -0400] Setting dellcolor device-uri to
> "socket://prism.physics.wm.edu:9100" (was "file:///dev/null".)
> d [29/May/2013:11:59:33 -0400] set_printer_defaults: printer-info
> d [29/May/2013:11:59:33 -0400] set_printer_defaults: printer-location
> d [29/May/2013:11:59:33 -0400] set_printer_defaults: device-uri
> d [29/May/2013:11:59:33 -0400] copy_file("/var/spool/cups/00000001", "/etc/cups/interfaces/dellcolor")
> D [29/May/2013:11:59:33 -0400] CUPS-Add-Modify-Printer server-error-internal-error: Unable to copy interface script - No such file or directory
CUPS appears to think it is dealing with a System V interface script, not a PPD.
I do not have access to system-config-printer at present but in the
meantime I downloaded the zip file above, used alien as you did and
extracted Dell_C3760dn_Color_Laser.ppd.gz to my home directory.
First - a couple of quick checks:
brian@desktop:~$ file Dell_C3760dn_Color_Laser.ppd
Dell_C3760dn_Color_Laser.ppd: PPD file, version "4.3"
brian@desktop:~$ cupstestppd Dell_C3760dn_Color_Laser.ppd
Using localhost:631 I installed a print queue by providing the PPD to
CUPS. Compressed or uncompressed the install was successful.
I also did
lpadmin -v socket://22.214.171.124:9105 -p test -P /home/brian/Dell_C3760dn_Color_Laser.ppd.gz
with similar success.
> E [29/May/2013:11:59:33 -0400] Returning IPP server-error-internal-error for
> CUPS-Add-Modify-Printer (ipp://localhost/printers/dellcolor) from localhost
> d [29/May/2013:11:59:33 -0400] cupsdProcessIPPRequest: ippLength(response)=153
> I checked that in my installation (which is debian 7 amd64, xfce desktop,
> installed from LiveCD), there is no subdir /etc/cups/interfaces . I made that
> subdirectory manually, and the printer setup process continues. But in the end
> I saw a blank /etc/cups/interfaces/dellcolor, while I saw no
> /etc/cups/interfaces/dellcolor.ppd . This is strange!
> I am reporting this bug per chance someone can help out and fix this problem.
>From my perspective there is nothing to fix. :)