Bug#202309: marked as done (openoffice.org: hangs when trying to print or when modifying the printer settings)
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From: Pedro Sanchez <psanchez@nortelnetworks.com>
To: Debian Bug Tracking System <submit@bugs.debian.org>
Subject: openoffice.org: hangs when trying to print or when modifying the
printer settings
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Date: Mon, 21 Jul 2003 13:43:41 -0400
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Sender: Pedro Sanchez <psanchez@pkand01a>
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Package: openoffice.org
Version: 1.0.3-2
Severity: important
Tags: upstream
I'm running Debian/unstable with OO version 1.0.3-2 and unfortunately
OOwriter hangs every time I try to print. OO can't even refresh the
screen and I have to kill it. I'm running on a Dell Latitude laptop with
a ATI Rage Mobility P/M AGP video card. I'm running CUPS version
1.1.19final-1; printing works just fine in all other applications both
inside my Gnome desktop and in terminal mode.
OO hangs no matter which printer I select (I have several defined),
including the PDF converter and the "print to file"
options. Even worst, it hangs when I try to edit something in the print
settings dialogs. There is one exception: if I select the "generic
printer" that comes configured by default with OO then everything is OK;
this generic printer becomes then my CUPS default printer so CUPS
doesn't seem to be the problem here.
Also, OO seems to go idle when is hung since it doesn't
use any CPU cycles at all. It just sits there doing nothing. In fact, I
believe it sigfaults (see below)
I have access to other PC's running OO but I don't see the problem
there. I can think of just two things particular to my laptop:
1. I'm using CUPS for printing. However, the fact that OO hangs even
when printing to a file tells me that this doesn't matter.
2. My laptop has lots of fonts installed including truetype fonts
that I carried over from some windows servers and the fonts from the
msttcorefonts package version 1.1.2.
For what is worth, I run strace to see what OO is doing when the
hangs occurs. I attach the output at the end. The lines you'll see there
is what strace shows just before I click the OK button in the print
menu. It seems that OO segfaults but is not killed immediately.
I tried running strace -f to follow the child processes but I get into
an endless gettimeofday() - poll() loop that prevents me from going any
further.
My only work around at this moment is to use the "generic printer" but I
can't use any other printer or the PDF output or the "print to file" options
which are the worst important to me.
strace output
=============
sched_yield() = 0
write(6, "\2\3\4\0\230\2`\2\0@\0\0\20\0`\2\36\0\4\0\20\0`\2\0\0\0"...,
32) = 32
gettimeofday({1058808448, 286765}, NULL) = 0
select(7, [4 6], NULL, [6], {0, 311490}) = 1 (in [4], left {0, 320000})
gettimeofday({1058808448, 287302}, NULL) = 0
read(4, "\0", 4) = 1
read(4, 0xbfffe00c, 4) = -1 EAGAIN (Resource
temporarily unavailable)
gettimeofday({1058808448, 287455}, NULL) = 0
select(7, [4 6], NULL, [6], {0, 310800}) = 1 (in [6], left {0, 190000})
gettimeofday({1058808448, 425894}, NULL) = 0
select(7, [6], NULL, [], {0, 0}) = 1 (in [6], left {0, 0})
ioctl(6, FIONREAD, [32]) = 0
read(6, "\5\1\0C\221\241\364\0009\0\0\0\230\2`\2\0\0\0\0004\2`\002"...,
32) = 32times({tms_utime=932, tms_stime=58, tms_cutime=9, tms_cstime=6})
= 1609570
write(6, "\33\3\2\0\0\0\0\0\33@\2\0\0\0\0\0", 16) = 16
write(5, "\0", 1) = 1
times({tms_utime=932, tms_stime=58, tms_cutime=9, tms_cstime=6}) =
1609570
gettimeofday({1058808448, 426756}, NULL) = 0
write(5, "\0", 1) = 1
write(5, "\0", 1) = 1
--- SIGSEGV (Segmentation fault) @ 0 (0) ---
rt_sigprocmask(SIG_SETMASK, NULL, ~[KILL STOP], 8) = 0
rt_sigsuspend(~[KILL STOP RTMIN]
-- System Information:
Debian Release: testing/unstable
Architecture: i386
Kernel: Linux pcard0ze 2.4.20 #1 Mon Apr 21 10:33:47 EDT 2003 i686
Locale: LANG=en_US, LC_CTYPE=en_US (ignored: LC_ALL set)
Versions of packages openoffice.org depends on:
ii openoffice.org-bin 1.0.3-2 OpenOffice.org office suite binary
ii openoffice.org-debian-files 1.0.3-2+1 Debian specific parts of OpenOffic
ii openoffice.org-l10n-en 1.0.3-2 English (US) language package for
-- no debconf information
---------------------------------------
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>From halls@debian.org Wed Jul 23 01:33:30 2003
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Date: Wed, 23 Jul 2003 08:33:26 +0200
From: Chris Halls <halls@debian.org>
To: 202309-close@bugs.debian.org
Subject: Re: Bug#202309: openoffice.org: hangs when trying to print or when modifying the printer settings
Message-ID: <20030723063325.GA18950@shawn.thehalls.de>
References: <[🔎] E19eehO-0001Iz-00@pcard0ze.ca.nortel.com> <[🔎] 20030722084156.GA11374@shawn.thehalls.de> <1058881430.724.9.camel@pcard0ze.ca.nortel.com>
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On Tue, Jul 22, 2003 at 09:43:50AM -0400, Pedro Sanchez wrote:
> The checksum of my library matches yours so I'm OK on this front. But
> since the problem persisted I did what you suggested, purged the OO
> packages and reinstalled again. Unfortunately it didn't work, I was back
> into the same problem again.
>=20
> Then I realized that "apt-get --purge remove openoffice.org" had refused
> to remove my old /usr/lib/openoffice claiming that it was not empty. So
> I removed the deb packages again, manually removed this lib directory,
> and reinstalled the packages. Now everything is clean and I can print!
>=20
> I wonder how a system directory that I never touch sticks around from
> upgrade to upgrade. Whatever was wrong was living there in
> /usr/lib/openoffice and refused to dissapear. Food for thought!
Hmm, the message about claiming something is not empty is a harmless dpkg
bug I think and doesn't usually cause problems. It could be that I got the
name of the library wrong, and you actually needed to check another file
instead.
> Anyway, thank you Chris for you efforts packaging OO for Debian. Believe
> me when I say that they are truly appreciated. Thank you as well for
> your quick answer, it was great.
Glad to help (and even more glad you haven't uncovered a real new bug :)
Happy OOoing,
Chris
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