Thank you for contacting ArcSoft Technical Support.
In a step to provide the best quality support, we have moved our entire support system online. This is the only message you will receive in response to your recent email; all other correspondences must occur using our "online knowledge base." Here are some answers from the knowledge base that may provide the solution to your inquiry:
No matches were found.
Please visit the ArcSoft Technical Support site to find additional answers. Use our search function to find what you need:
1. Go to the ArcSoft Technical Support homepage.
If you are still unable to resolve your problem, click on the "Ask a Question" tab. Your question will be sent directly to one of our Technical Support representatives.
ArcSoft Technical Support
If you received this message as a response to a reply email that you have sent, please visit http://arcsoft.custhelp.com/cgi-bin/arcsoft.cfg/php/enduser/acct_login.php to log into your incident using your user ID (email address). Once you log in, you will be able to update your support incident as needed.