2009/8/11 Andy Davidson <andy@nosignal.org>:
This is dangerous, you wouldn't want your customers to see the original
abuse request, and you wouldn't like outsiders to be able to cut off your
customers by filing invented abuse emails that trigger the threshold in your
automated system. Serious allegations need to be checked with the use of,
for example, netflow records, and you may require to build a different
process based on messages from law enforcement agencies or similar.
Abuse handling is a specialist skill and should be done by humans.
I dont want any of theese.
What i want is a system that will trap abuse emails and notify me when
certain client reaches the trigger of let's say 10 abuse emails per
month. Then i would analyze the records and decide about warning him
about the sittuation and finally possibly cutting him of. We often do
such things to our bussiness customers - if they send tons of spam
using our ip addrs we can cut them off after 2 warnings (in Poland
sending spam is a crime) .
regards.
WZ