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Re: abuse report management system

On 11 Aug 2009, at 13:44, Wojciech Ziniewicz wrote:

Does anybody know any free or opensource system that could help us
dealing with those abuse reports (trapping abuse@mydoman.com mails and
sending notification to clients)??

This is dangerous, you wouldn't want your customers to see the original abuse request, and you wouldn't like outsiders to be able to cut off your customers by filing invented abuse emails that trigger the threshold in your automated system. Serious allegations need to be checked with the use of, for example, netflow records, and you may require to build a different process based on messages from law enforcement agencies or similar.

Abuse handling is a specialist skill and should be done by humans.

Regards, Andy Davidson            +44 (0)20 7993 1700           www.netsumo.com
NetSumo Ltd, Specialist networks consultancy for ISPs, Whitelabel 24/7 NOC /* Opinions are my own and & may not constitute policy of any org I work for */

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