Re: abuse report management system
On 11 Aug 2009, at 13:44, Wojciech Ziniewicz wrote:
Does anybody know any free or opensource system that could help us
dealing with those abuse reports (trapping abuse@mydoman.com mails and
sending notification to clients)??
This is dangerous, you wouldn't want your customers to see the
original abuse request, and you wouldn't like outsiders to be able to
cut off your customers by filing invented abuse emails that trigger
the threshold in your automated system. Serious allegations need to
be checked with the use of, for example, netflow records, and you may
require to build a different process based on messages from law
enforcement agencies or similar.
Abuse handling is a specialist skill and should be done by humans.
--
Regards, Andy Davidson +44 (0)20 7993 1700 www.netsumo.com
NetSumo Ltd, Specialist networks consultancy for ISPs, Whitelabel
24/7 NOC
/* Opinions are my own and & may not constitute policy of any org I
work for */
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