I've started a project with the aim to improve Debian's
support model by designing software to help integrate and track all our
support efforts and make a system that bridges the gap between our
supporters, developers, and users in a synergistic way to make the most
of our efforts and help us identify and solve issues more effectively
and make sure the issues are documented and accessible to everyone in a
way most suitable to their needs.
I am going to post to debian-devel, debian-project, and debian-user mailing lists.
For
consideration of our developers, I ask for your input on this
matter because I envision that this project can benefit development on
the Debian system by allowing developers to make use of our proposed
diagnostic tree model to supply such files with their packages that will
help users file better bug reports and resolve issues with your
packages. You'd be able to specify any diagnostic procedures you'd like
to be taken before filing a bug as well as the information and format
thereof that is sent. Furthermore for the highest goals of this project
to be achieved we're going to need the sponsorship and support of at
least one Debian Developer or Debian Maintainer, if not form a team
around this idea. I'm sending this as a PING of sorts to make you aware
of our ideas and efforts and give you this opportunity to offer guidance
and feedback in this early stage of planning so we do not bump heads in
the future.
I thank you for your time and
will be interested in hearing any thoughts or concerns, and would
happily welcome any interested parties to take any role they like in the
design and implementation of this project.