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Re: Bug#837606: general: system freeze



Abou Al Montacir <abou.almontacir@sfr.fr> writes:

> Does improve distribution means hiding issues? I don't think it is.

You keep using this term, but I have no idea what you mean by it.  What
information do you feel like we're hiding?

Maybe you feel like closing a bug is always wrong unless the problem is
fully resolved?  That's a philosophy about bugs that, I'm afraid, is only
possible for small projects or projects with vast bug triage teams.  (If
you peruse the numerous articles on-line about backlog grooming, you'll
find that not closing unactionable bugs is widely considered a huge
*problem*, and experts in project management spend a lot of time telling
people to be much more aggressive about closing bugs than they want to
be.)

"My Debian system froze" is not useful information for anyone,
unfortunately, without a lot of additional work put into the problem.  You
say that you don't know how to do that work; I'm completely sympathetic,
since frequently I don't either.  However, not knowing doesn't change
anything about the situation, nor does it mean someone else is responsible
for helping you or I debug such problems.  That's just how volunteer
projects work.

Not listing that line item in a bug page basically no one looks at isn't
"hiding information" in any meaningful sense that I can see.

Basically, you're attributing to the Debian project considerably more
resources, expertise, data management, bug classification, and analysis
capabilities than we actually have, and then (apparently) getting angry
and frustrated that we we're (from your perspective) somehow withholding
those capabilities from this bug specifically.  But that's not what's
happening at all!  We have only a tiny fraction of the resources that you
seem to think we have, and we're just trying to be explicit about what we
can and can't do rather than having people's bug reports quietly disappear
with no response.

-- 
Russ Allbery (rra@debian.org)               <http://www.eyrie.org/~eagle/>


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