Re: Bug#837606: general: system freeze
Abou Al Montacir <abou.almontacir@sfr.fr> writes:
> Because you think people will not be frustrated if they experience a bug
> and that we prevent them to raise bugs? Hiding reality is always
> bad?. Look at the original reporter last message. He seems quite
> disappointed by the project reaction. He should feel as we don't care
> about our users. I personally sometimes feel the same.
However, this is unavoidable for that sort of bug report. As much as
anyone might like the situation to be different, Debian is not going to be
able to act on a bug report with that little information complaining about
a whole-system problem. All that would happen if we didn't close the bug
is that it would just be ignored forever, which I think is even worse.
This is the reality of a volunteer project with limited time for triage of
bugs that haven't been traced technically to the faulty component.
Sometimes (rarely) someone will have the free time and desire to do that
tracing, but that can happen as easily (or more easily) on debian-user,
and isn't how we use the bug system.
Debian's bug system is a tool we use to improve the distribution, not a
user support channel. We should not retain bugs that do not help us
achieve that. It would be great if it could also be a user support
channel, but this is just unachievable for a volunteer-maintained
distribution like Debian, and we should avoid creating the impression that
we promise to do this.
--
Russ Allbery (rra@debian.org) <http://www.eyrie.org/~eagle/>
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