Re: Bug#837606: general: system freeze
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* Abou Al Montacir <abou.almontacir@sfr.fr> [160914 05:31]:
> The duty of the project is to
> help him investigating the right way so that the bug get solved. Not saying ask
> the community.
No, the project has no such duty. This is a volunteer project, and the
software is both free and without any warranty. Your whole tirade on
this thread appears to take the attitude that not only are you paying
the project for the software, but you are also paying for support.
You have no _right_ to expect any response at all to a bug report.
Fortunately, the members of the Debian project _want_ to make it better,
so they do pay attention to reported bugs. Note that the first response
to the bug submitter was a very detailed description of things he could
do to begin narrowing down the problem (this has been pointed out to you
before).
However, if a bug report does not give any information that allows a
maintainer to determine the cause of the bug, or even what piece of
software has the bug, it absolutely is appropriate for the maintainer to
ask the bug reporter to "ask the community" for help in narrowing down
the cause of the bug, even to the point of closing the original bug and
asking the reporter to submit a new, more specific, bug after further
investigation.
In this case, nothing in the bug report gives any indication whether the
problem is due to software or hardware. A low-RAM/high-swap situation
can also give symptoms similar to these, and in that case the OS is
behaving as expected.
The Debian Bug Tracking System is not a user support forum. On the page
describing how to report bugs[1], it says
If you are unable to determine which package your bug report should be
filed against, please send e-mail to the Debian user mailing list
asking for advice.
If you want a bug fixed, treat the maintainers as if they are doing you
a personal favor, because they are! They are under no obligation to you
whatsoever.
...Marvin
[1] https://www.debian.org/Bugs/Reporting
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