On Wed, Sep 14, 2016 at 11:23:56AM +0200, Abou Al Montacir wrote: > Because you think people will not be frustrated if they experience a bug and > that we prevent them to raise bugs? Hiding reality is always bad?. Look at the > original reporter last message. He seems quite disappointed by the project > reaction. He should feel as we don't care about our users. I personally > sometimes feel the same. We do care about our users. However, due to the realities of volunteer projects, we need users to help us help them. Reporting a bug that "system freezes" isn't a problem that has an obvious solution: even assuming that we understand what "system freezes" actually means, there's not nearly enough informatino to figure out what causes it. I note that the first mail from someone else than the reporter in the bug report that started this thread asks for a whole lot more information. Right after that, someone else closed the bug report, saying it's not a useful bug report. And I'm afraid I agree. As reported, it's not a useful bug report, and there's no hint of where to even start looking for the fault. The thing is, a desktop system is a very complicated system. There's thousands of programs interacting, plus a lot of hardware, and a "general freeze" may be caused by pretty much any of them. This is why bugs reported against the psudo-package general are mostly useless: there's rarely enough information to do anything about them except start a long interrogation process to gather the information. That process tends to happen more efficiently via other channels, including the debian-user lists, IRC, and in-person meetings. Once enough information has been gathered, it may turn out to be an actual bug that can be reported against the most likely culprit. Or it might turn out to be a hardware problem, which we can't fix, or a user mistake. So I agree that we could get rid of the "general" pseudo-package, if only to push the fact-finding phase to a more efficient channel. Also, to be quite blunt, when I'm doing user support for hobby projects (of which Debian is one), I get de-motivated really easily when bugs are reported in a hostile fashion. See the second mail in the bug report that started this thread. Once I have no motivation, I stop participating in helping that person. I'm not asking for kowtowing and I ask that my 'leetness to be given respect, but I do require to not be treated badly. Work with me, and I'll work with you. -- I want to build worthwhile things that might last. --joeyh
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