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Re: How Debian should handle users requests?

On Sun, 2014-07-20 at 07:50 +0800, Paul Wise wrote:
> On Sun, Jul 20, 2014 at 2:56 AM, Abou Al Montacir wrote:
> > I'd recommend that reportbug(-ng) provide a clear message when creating
> > a bug, just like some other packages do it (evolution to name my
> > preferred mail client). This will then filter more this kind of reports.
> Please file bugs about it. Unfortunately reportbug{,-ng} maintenance
> is not happening often right now so it might take a long time for that
> to happen.
Sure I'll do.
I perfectly understand that we are lacking time to maintain this or that
package, especially that on may loose too much time to follow mails on

> > Then if the user reports a bug we need to understand it and try to fix
> > it. Maybe adding debian-user to the list of users monitoring bugs
> > against "general" pseudo package could also help in this case.
> I think that would probably just add more noise to debian-devel.
> -- 
> bye,
> pabs
Then I'd propose to have an other pseudo package "support" and a new
mailing list alias for d-u@l.d.o called for example support@d.o which
does not link to d-d@l.d.o and providing support for users.

This new pseudo package "support" can substitute to "general"
automatically by the tool after few messages are asked like:
  "I don't really know how to investigate this issue"
  "I'm not experienced user"

The main goal of all this is to make Debian more user friendly.

Abou Al Montacir

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