Hi Abou, On Sonntag, 20. Juli 2014, Abou Al Montacir wrote: > Then I'd propose to have an other pseudo package "support" and a new > mailing list alias for email@example.com called for example firstname.lastname@example.org which > does not link to email@example.com and providing support for users. > > This new pseudo package "support" can substitute to "general" > automatically by the tool after few messages are asked like: > "I don't really know how to investigate this issue" > "I'm not experienced user" > ... oh, wow, how do you want to deal with those? What do you do if these users don't follow up? Really there are quite many many of these bugs already, against base+general, but also against d-i (installation-reports) and many other packages, where users file "bug reports" which are *not* bug reports (because they lack vital information) but just "bug notices" which are often quite useless. Sure, you (we) could help those users, but currently we too often lack the ressources to deal with useful bug reports. I'd welcome you triaging the bugs against installation-reports, xorg, gnome, base and general for the next year. I'd be curious to hear your opinon after that. Right now, I just think you have an idea ("we should help users having problems") which I also share, but which I have found to be impractical to do _by the means of the BTS_. The idea is good, but impractical in reality. If you think otherwise, please convince me by dealing with existing bugs. The list is reaaaaaaally long. Also, as a data point: I've closed, dunno, 30 or 50 bugs stating "this bug has too little / no information, the BTS is no user support forum, please use firstname.lastname@example.org instead" over the last year or so, and almost (or was it really none?) noone complained. A useless bug is a useless bug. If a submitter cannot come up with any useful information in the report, it is very unlikey they will be able to come up with that later. > The main goal of all this is to make Debian more user friendly. You dont make Debian more user friendly by creating a support forum which will not be used... there is email@example.com and there is "ask debian" (forgot the url) too. Are you active on those, helping users? cheers, Holger
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