On Tue, 2011-01-11 at 18:29 -0700, Drake Wilson wrote: > Quoth Cyril Brulebois <firstname.lastname@example.org>, on 2011-01-12 01:59:03 +0100: > > > If a bug is not readily reproducible or isolatable, it may be > > > necessary to pass it over to an upstream maintainer who will know > > > what further questions to ask. But they need to send those > > > questions to the user, not to the Debian maintainer. In the kernel > > > team, we often ask users to report bugs upstream for that reason. > > > > Ditto on the X side. Having a low-power proxy between developers and > > users is quite a bad idea (induces delays and higher load). > > I tend to think what would be ideal in such cases is for the package > maintainer to go through the overhead motions of forwarding that > require a heavy context switch (i.e., setting the ball rolling) and > then subscribe the user to the relevant bug by email or some other > similar communication mechanism. > > Which upstream bug trackers, if any, would make the above not work? [...] Bugzilla requires that each subscribed email address has an account. Ben. -- Ben Hutchings Once a job is fouled up, anything done to improve it makes it worse.
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