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Re: teaching users how to submit good bug reports

On Thu, 22 Jul 2010 10:29:20 -0700, Don Armstrong <don@debian.org>
>Perhaps not, but it's literally the very first thing listed on
>which is linked from http://www.debian.org and the first result for
>reporting bugs in debian, and the second for debian bug.
>What would probably be useful is if people like your friend who didn't
>know about reportbug first were asked what steps they'd take (or
>actually did take) to try to report bugs in the first place.

You assume that users know that we're willing to take bug reports. A
Windows user who has just converted over to Debian will not remotely
think about googling for "reporting bugs in debian" because she's not
accustomed to their software vendor listening without being paid to

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