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Re: helpdesk@debian.org (WAS: Re: Simpleminded members better than abusive members)

On Tue, Oct 03, 2006 at 12:54:09AM +0200, Maarten Verwijs wrote:
> On Mon, Oct 02, 2006 at 08:37:55PM +0200, Frans Pop wrote:
> > Try filing better bug reports instead. 
> Since this is an ongoing problem, how about the following:
> helpdesk@debian.org
> ...
> Tis just an idea, and it may have it's do's and don't's, so please:
> what are the general thoughts on this?

I think I see the answer to this, but still: How is this different
from the -user-* lists?

If i'm guessing your intentions correctly, I think it's a great idea,
and it's kind of what I try to do on -user-spanish[1]. However,
there's a very big problem. How do we avoid burn out? It gets *really*
tiresome after a while, answering the same 'please go read the FAQ and
don't post in HTML and don't expect me to do your homework'-kind of

So, before we try it, any ideas how to avoid that and keep us possible
volunteers motivated?

[1] And that points out another posible task: Mediating between
non-english-speaking users and DDs. Many won't do bug reports because
of language barriers.

Rodrigo Gallardo
GPG-Fingerprint: 7C81 E60C 442E 8FBC D975  2F49 0199 8318 ADC9 BC28

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