Bug#367959: ITP: otrs2 -- Open Ticket Request System version 2
Owner: Torsten Werner <firstname.lastname@example.org>
Package name : otrs2
Version : 2.0.4
Upstream Author : OTRS GmbH
URL : http://www.otrs.org/
License : GPL
Description : Open Ticket Request System version 2
OTRS is an Open source Ticket Request System (also well known as
trouble ticket system) with many features to manage customer telephone
calls and e-mails. The system is built to allow your support, sales,
pre-sales, billing, internal IT, helpdesk, etc. department to react
quickly to inbound inquiries. For a detailed documentation see package
This package ships version 2 of OTRS. Note that there is no fully
automatic upgrade path from version 1.3, please consult
/usr/share/doc/otrs2/README.Debian.gz for more information about that.
I am the primary maintainer of OTRS. OTRS cannot be easily upgraded from
version 1.3 to version 2. That is why I am planning to package version 2
in a seperate package providing a half automatic upgrade script. The
current version of otrs in unstable will be rolled back to version 1.3.3
after uploading otrs2.
Please don't forget to Cc: any replies to me.