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Bug#367959: ITP: otrs2 -- Open Ticket Request System version 2

Package: wnpp
Severity: wishlist
Owner: Torsten Werner <twerner@debian.org>

  Package name    : otrs2
  Version         : 2.0.4
  Upstream Author : OTRS GmbH
  URL             : http://www.otrs.org/
  License         : GPL
  Description     : Open Ticket Request System version 2

 OTRS is an Open source Ticket Request System (also well known as
 trouble ticket system) with many features to manage customer telephone
 calls and e-mails. The system is built to allow your support, sales,
 pre-sales, billing, internal IT, helpdesk, etc. department to react
 quickly to inbound inquiries. For a detailed documentation see package
 This package ships version 2 of OTRS. Note that there is no fully
 automatic upgrade path from version 1.3, please consult
 /usr/share/doc/otrs2/README.Debian.gz for more information about that.


I am the primary maintainer of OTRS. OTRS cannot be easily upgraded from
version 1.3 to version 2. That is why I am planning to package version 2
in a seperate package providing a half automatic upgrade script. The
current version of otrs in unstable will be rolled back to version 1.3.3
after uploading otrs2.

Please don't forget to Cc: any replies to me.


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