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Adding a "feedback" features to the BTS



Hello,

Problem: we now have a good, comfortable and encouraging way to report
problems (the BTS), but no way to report successes, or to send cheers or
kudos.  This is unfair! :)

Possible solution: add a "feedback" priority to the BTS which doesn't
count as a bug at all.  Then extend reportbug (possibly allowing it to
be called with another name like "feedback" to give it a non-bug
feeling) to report feedback on a given package.

Some predefined forms of feedback could be set up, like "Thank you", "I
like...", "I don't like...", "I'd like to tell a story...".  A template
message could be set up with useful questions (Flanagan[1] could inspire
some), like:

----- Report a story message template --------------------

Hello <maintainer>,

I have a story I'd like to share about <package>:

 [the story]


 [
  if you want, please add what made you decide to report the feedback.
  Other interesting information you may want to add, if applicable, could
  be:
   - what led up to the situation
   - what you did (or did not do) that was especially effective or
     ineffective
   - what was the outcome or result of this action
   - why was this action effective, or what more effective action might
     have been expected
 ]


Cheers, and keep up the good work!

<signature>

----------------------------------------------------------

The BTS would then open some ticket which could lead to discussions
about how good the package or the maintainer is, and be archived after a
month or so.

Less flames and more good vibes!! :)

(other good vibes are due to come with the survey result, provided I can
find some time to finish the processing (75% done so far) )

Ciao,

Enrico

[1] http://people.debian.org/~enrico/talks/2004linuxtag/zen-paper.html
    (one of the last sections)
--
GPG key: 1024D/797EBFAB 2000-12-05 Enrico Zini <enrico@debian.org>

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